Last Updated: 12/18/2025
This Privacy Policy explains how Fluid Marketing, Inc. ("Fluid Marketing," "we," "us," or "our") collects, uses,
discloses, and protects information when you access or use the Fluid Marketing platform, including all
related websites, applications, software, tools, APIs, and services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of information in accordance with
this Privacy Policy. If you do not agree, do not use the Services.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide, including: - Name, email address, phone number, and
company information - Account credentials and authentication data - Billing and payment information
(processed by third-party payment providers) - Uploaded content such as videos, audio, images, scripts,
prompts, and text - Communications with us, including support requests and feedback
1.2 Information Collected Automatically
When you use the Services, we automatically collect: - IP address, device type, browser type, operating
system - Usage data, logs, timestamps, feature interactions, and activity history - Cookies, pixels, and similar
tracking technologies
1.3 Information from Third Parties
We may receive information from third-party services you connect to the platform, including social media
platforms, analytics providers, payment processors, and authentication providers.
2. How We Use Information
We use collected information to: - Provide, operate, and maintain the Services - Process payments and
manage subscriptions - Generate, edit, store, and deliver content and videos - Improve product
performance, features, and user experience - Monitor security, prevent fraud, and enforce our Terms of
Service - Communicate with you regarding updates, support, and service-related notices - Comply with legal
obligations
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3. AI, Automation, and Data Processing
The Services use automated systems and artificial intelligence to process uploaded content and user inputs.
We may process your content to: - Generate scripts, captions, edits, and video outputs - Optimize platform
performance and reliability - Improve and debug system functionality
We do not sell user content or use it for unrelated commercial advertising.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to: - Authenticate users and maintain sessions - Remember
preferences and settings - Analyze usage and performance
You may control cookie preferences through your browser settings. Disabling cookies may limit
functionality.
5. How We Share Information
We may share information only as follows: - With service providers and vendors who process data on our
behalf (e.g., hosting, analytics, payment processing) - With third-party platforms you explicitly connect to
the Services - To comply with legal obligations, court orders, or lawful requests - To protect the rights,
safety, and property of Fluid Marketing, users, or others - In connection with a merger, acquisition, or asset
sale
We do not sell personal data.
6. Data Retention and Deletion
We retain personal data and user content only as long as reasonably necessary to: - Provide and operate
the Services - Comply with legal, accounting, and regulatory requirements - Enforce our agreements and
protect platform integrity
6.1 User-Initiated Deletion
Users may delete content and certain personal data directly within the Services through available account
and content management features. Deleted content is removed from active systems and scheduled for
permanent deletion from backups within a commercially reasonable period, unless retention is required by
law or for legitimate business purposes.
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6.2 Administrative Deletion
Fluid Marketing may delete user content or personal data through internal administrative tools, including at
the request of a user, upon account termination, or where required to comply with legal obligations,
enforce policies, prevent abuse, or protect the Services.
6.3 Account Deletion
Users may request full account deletion by contacting info@fluidmarketing.ai or through in-app
functionality where available. Upon account deletion, access to the Services will be terminated and
associated personal data and content will be deleted or anonymized, subject to legal and technical
limitations.
We do not guarantee content retention after deletion or account termination.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect data.
However, no system is 100% secure, and we cannot guarantee absolute security.
You are responsible for safeguarding your account credentials.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights to: - Access personal data we hold about you - Request
correction or deletion of personal data - Object to or restrict certain processing - Request data portability
Requests may be submitted to info@fluidmarketing.ai. We may require identity verification.
9. Children’s Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal data from
children. If we become aware that such data has been collected, we will delete it.
10. International Data Transfers
Your information may be processed and stored in the United States or other jurisdictions where our service
providers operate. By using the Services, you consent to such transfers.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the "Last Updated" date.
Continued use of the Services constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related questions or requests, contact:
Fluid Marketing
Email: info@fluidmarketing.ai